Below are the answers we have prepared for the most frequently asked questions regarding shopping in our store.
How to check availability of our products?
Every single item has an information about the availability:
- Available to order - usually up to 14 days - that means we can order it for you, such product will reach our stock usually within 14 days. If you are interested about the product just place an order or let us know on our e-mail: firstname.lastname@example.org or calling us: +48 518 139 518.
- Only few left - last items, so hurry up before it goes!
- In stock - We have at few or a dozen available items.
- Big stock - we have a big quantity of items available in stock.
- On order - we can order a product for you, email us: zamówienia@bolter.pl or call us: +48 518 139 518.
- Expecting delivery - the product will be available in stock soon.
- Discontinued - the product won’t be available in our store.
How to check order status?
We will keep you updated about your order status. After a registration on our website you will be able to check all the informations regarding all your orders (present and past) and track them down (follow their status, content, delivery addresses etc.).
How long do I need to wait for a delivery?
Immediately after you place an order you will receive a confirmation e-mail containing a link which you should click. On receipt of acceptance of the order we will begin processing it, and you will be kept up to date on how our work is progressing.
Date of receipt of your package = product availability + dispatch date + delivery time
The dispatch date depends on the availability of products and the selected method of payment, while the delivery time depends on your chosen method of delivery.
What are methods of delivery?
Depending of the quantity and weight of the products, payment choice, personal preferences and country / region of delivery, at this moment you can choose between following delivery options:
- Courier (Europe only)
- Polish Post Office.
How much will I pay for delivery?
You will see the total cost of delivery for your order after you have added products to your basket and selected your preferred methods of delivery and payment – in the summary you will find the precise amount payable.
How to pay for my order?
At this moment the only way to make an international payment is to use PayPal – the most convenient and safest way of making payment online. The entire process is fast and secure. You will be redirected in order to make the payment.
What is the storeroom?
The storeroom is an area where you can add products that you are still thinking about. This function is available only to registered users.
If you are debating whether to buy a particular product, and you have an account with us, just log on and add the product to your storeroom. The products in the storeroom are remembered for you. When you next log on to the store, you will find all of the products you saved. At any time you can return to them, move them to the shopping basket or remove them from the storeroom.
Can I obtain a VAT invoice?
Yes, you can obtain a VAT invoice for products bought from our store. For this purpose, when placing an order, on the form with your data select the "Firm" option and supply the invoice details. State your wish to receive a VAT invoice in the Remarks (under "Additional information"). If the delivery address differs from the invoice address, mark the "Different delivery address" option on the form and state the address to which the goods are to be delivered.
The date of issue of the VAT invoice will be the date on which your order was dispatched. It is not possible to change this date.
How can I change my order?
You can modify your order until it is sent. After it has been sent to the stated address, changes are no longer possible. To make any changes to your order (change of address, addition of product, change to method of payment or delivery), contact us as quickly as possible, preferably by telephone: +48 518 139 518.
I have made a wrong order. How to cancel it?
You can cancel your order until it is sent. After it has been sent to the stated address you can’t cancel your order. To cancel an order, contact us as quickly as possible, preferably by telephone: +48 518 139 518.
Where is my parcel?
Choosing a courier delivery option, you will receive an email with a number of waybill and a hyperlink to the website, where you can track your parcel. Registered users of our store may find the link in a purchase preview in Shipping column.
Do products come with a guarantee?
Yes, products available from our store come with a manufacturer’s guarantee valid within Poland. Information on the duration of the guarantee is given in the product description, as well as on manufacturers’ websites. It is important to retain your proof of purchase (receipt or an invoice) and the original packaging throughout the period of the guarantee – these are required when reporting faults.
There’s a problem with an ordered product. What to do?
Always remember to check a parcel (for any sign of damage) before you sign receipt of its delivery. In case there is a visible external damage we advise you to refuse taking the delivery and call us: +48 518 139 518.
If you would like to make a complaint, make sure if the complaint should be lodged with our store or a producer. You should find all necessary information in a warranty card and a product description on our site or a producer official website.
Can I return a purchase?
Yes, if you are not 100 % satisfied with your purchase in accordance with the Polish Act of 2nd March 2000 you can return your purchase in 10 days from the date when you received the delivery without giving any explanation of return. The product has to be returned in an original packaging including all of its content without any traces of use or damage.